Terms & Policies

Order Cancellation Policy

Photography Services:

• Cancellations made 30+ days before event: Full refund minus 10% processing fee
• Cancellations made 15-29 days before: 50% refund
• Cancellations made 7-14 days before: 25% refund
• Cancellations made less than 7 days before: No refund
• Force majeure exceptions apply

Custom Products:

• Cancellation before production starts: Full refund minus 10%
• Cancellation after production starts: No refund
• Production typically starts within 24 hours of order

How to Cancel:

Contact us via WhatsApp or email with your booking reference. Cancellation confirmation will be sent within 24 hours.

Advance Payment Policy

Photography Services:

• 50% advance required to confirm booking
• Balance due 7 days before event date
• Payment methods: Bank transfer, mobile banking, cash, digital wallets

Custom Products:

• 100% payment required before production
• Bulk orders (10+ items): 50% advance, 50% before delivery

Payment Confirmation:

All payments are confirmed via WhatsApp. An invoice will be sent after payment verification. Please keep your payment receipt for reference.

Booking & Rescheduling Policy

Booking Confirmation:

• Booking confirmed only after advance payment received
• Confirmation message sent via WhatsApp
• Event date reserved for confirmed bookings only

Rescheduling:

• First reschedule: Free (if done 15+ days before event)
• Subsequent reschedules: LKR 5,000 fee
• Reschedules less than 15 days before: LKR 10,000 fee
• Maximum 2 reschedules allowed
• Subject to photographer availability

Weather/Emergency Rescheduling:

Outdoor shoots affected by severe weather: Free reschedule. Client emergency (medical, family): Considered on case-by-case basis.

Refund Policy

Refund Processing:

• Approved refunds processed within 7-10 business days
• Refund to original payment method
• Processing fees are non-refundable

Non-Refundable Situations:

• No-show on event day without prior notice
• Client-caused delays exceeding agreed time
• Refusal to cooperate during shoot
• Force majeure on client side

Partial Refunds:

Unfulfilled service components will be refunded proportionally. Technical issues preventing complete delivery will be compensated accordingly.

Delivery & Usage Rights Policy

Photography Delivery:

• Edited photos delivered within specified timeline in package
• Delivery via online gallery, USB drive, or physical prints as ordered

Image Usage Rights:

• Personal use: Unlimited
• Commercial use: Requires separate license
• PICTORA retains copyright for portfolio/marketing use
• Client receives usage rights, not ownership
• Images cannot be sold or distributed commercially without permission

Editing Revisions:

Minor edits included in package. Major re-edits subject to additional charges.

Privacy Policy

Data Collection:

We collect name, contact details, and event information solely for service delivery and communication. Your information is not shared with third parties without consent.

Photo Usage:

• Some photos may be used in PICTORA portfolio/marketing
• Clients can request photos not be shared publicly
• Face blurring available on request for public sharing

Data Security:

• Secure storage of client information
• Photos stored for 1 year after delivery
• Backup maintained for 6 months
• Permanent deletion available on request